Repair My Phone — Terms & Conditions
✅ What we promise
- 90-day warranty on every replaced part. If the SAME part fails within 90 days under normal use, we’ll repair/replace it free of charge.
- 1-week repair turnaround from the day we receive your phone (excluding shipping days).
- FREE doorstep pickup & return for all serviceable pin codes.
- 3 mandatory videos at every stage:
- Customer’s pre-pickup video uploaded during booking
- Our unboxing video on receipt
- Our repair test video before return delivery
❌ What we do NOT cover
- Delivery damage during transit — courier company’s responsibility. Insurance via courier (up to declared value).
- Pre-existing damage visible in your pre-pickup video — not our responsibility.
- Phones with prior unauthorized opens — we may decline service on receipt; phone shipped back as-is at our cost.
- Software issues, IMEI changes, FRP unlocks — we only do hardware part replacement.
- Water-damaged phones beyond simple part replacement — quote provided after inspection.
- Damage caused by improper use after repair (drops, water, etc.) — voids warranty.
💳 Payments
- 60% advance at booking confirmation, paid securely via Razorpay.
- 40% final payment after repair complete, before return delivery.
- Once pickup is scheduled, the 60% advance is non-refundable (covers part procurement + logistics).
- If a different problem is discovered post-inspection, we’ll send a fresh quote — you can decline and we’ll ship the phone back at our cost (within 7 days).
📹 Video requirement
- Pickup will NOT be scheduled without your pre-pickup video.
- The video should clearly show: power on/off, all sides, display condition, charging port, buttons, existing scratches/damage.
- We retain all videos for 6 months post-delivery as evidence.
🚚 Delivery
- Service available only at supported pin codes (we’ll add more — sign up for waitlist if your area isn’t yet covered).
- Pickup typically within 24-48 hours of booking confirmation.
- Total round-trip time: typically 7-10 days.
🎁 Reward Points
- +100 reward points credited automatically on successful delivery.
- Points usable across MobilePartsWala store (1 point = ₹0.50).
By booking a repair, you agree to these terms. For any disputes, contact us at support@mobilepartswala.in.